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Customer Service Representative – Spanish Speaking

Website Achieva Group Limited

Customer Service Representative (Spanish & English Speaking)

Location:
Heerlen Area (within 30-minute drive from the office)

Employment Type:
Full-Time (40 hours per week)

Duration:
6 months

Start Date:
ASAP

Work Arrangement:
Initially onsite for training; potential hybrid model available (2 days in the office, 3 days from home) post-training.

An excellent opportunity has arisen to join a leading pharmaceutical company as a Customer Service Representative.

Qualifications:

Essential:

  • Bachelor’s degree or equivalent (MBO+)
  • Minimum of 2 years’ experience in customer service and order management
  • Fluent in both Spanish and English (verbal and written)
  • Strong computer skills, particularly in MS Office (Outlook, Excel, Word)
  • Excellent communication abilities
  • Strong sense of responsibility
  • Ability to prioritise tasks and handle pressure
  • Customer-focused with a service-oriented mindset
  • Living within a 40 km radius of Heerlen

Desirable:

  • Experience with SAP or SAP CRM
  • Team player with flexibility and a proactive attitude
  • Strong problem-solving and analytical skills
  • Ability to manage multiple tasks and stakeholders
  • Time management skills

Role Overview:
As a Customer Service Representative, you will play a crucial role in supporting the day-to-day Order-To-Cash (OTC) processes. Your responsibilities include:

  • Processing, monitoring, and invoicing orders
  • Handling and resolving disputes such as complaints and returns
  • Responding to sales team and customer inquiries via phone and email
  • Acting as the primary contact for OTC processes, fostering cooperative relationships with business contacts
  • Contributing to the improvement of patient lives through your operational support
  • Maintaining a strong focus on customer satisfaction and building lasting relationships with both customers and colleagues across various departments

A Typical Day:

  • Support the daily Order-To-Cash processes
  • Record, analyze, and resolve dispute situations
  • Answer customer and sales team queries efficiently
  • Provide critical operational support to improve patient outcomes
  • Serve as a key contact for business operations
  • Collaborate with team members to achieve execution and results
  • Focus on customer satisfaction and relationship building

Additional Information:

  • Initial training will be conducted onsite
  • Hybrid work model available post-training (2 days in the office, 3 days from home)

If you meet the qualifications and are ready to contribute to a dynamic team while enhancing customer satisfaction, we encourage you to apply. 

For further details, please contact Toni Reda on +44(0)1727 817 630   or email treda@achieva.co.uk 

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